When did you buy your phone?

Before 17 November 2014? Then you’re in the right place.
Afterwards? Click here.

The good stuff

We know how important it is to stay connected. That's why we've got a next day
replacement guarantee, so you won't be without your pride and joy for long.

If you bought your phone before 11 June 2012, click here for details.

Your benefits

Mobile Rescue

To keep all your details super safe, set up Mobile Rescue. You can save your contacts and, if your phone gets stolen or lost, you can lock it and track its location.

More about Mobile Rescue

Make a claim

Phone's been lost, stolen or broken?

Make a claim


We've got loads of FAQs to answer all your questions on insurance with Virgin Media.

And, if you've got a question we haven't answered already, just drop us an email or give us a call.

View FAQs